Frequently Asked Questions

Everything you need to know about shopping pre-loved luxury.

Are your luxury items authentic?

Absolutely. Every item undergoes a rigorous multi-point inspection process by our team of expert authenticators to ensure it is 100% genuine before being listed.

What condition are the items in?

We specialize in high-quality pre-owned luxury. Each product page features a detailed condition rating and high-resolution photos so you know exactly what to expect.

Do you offer international shipping?

Yes, we ship our luxury pieces worldwide via secure, tracked courier services. Shipping costs and delivery times are calculated at checkout based on your location.

What is your return policy?

We offer a 14-day return period for all items, provided the security tag remains attached and the item is in the same condition as when it was received.

Can I pay in installments?

Yes, we offer several 'buy now, pay later' options including Afterpay and Zip, allowing you to split your luxury purchase into manageable interest-free payments.

How do I sell my designer bags to Luxe.It.Fwd?

You can submit a quote request through our 'Sell' page. Once approved, we provide a pre-paid shipping label and offer competitive payouts via direct deposit.